Support
How can we help?
Quick answers to the questions we hear most, and how to reach a person when they aren't enough.
Contact us
Email contact@pensygroup.com or call (917) 410-0193. Tell us the email address on your account, and we'll answer as soon as we can.
Never send your password: nobody at Pensy Group LLC will ask for it.
In crisis? Pensy and this inbox aren't a crisis service. Contact your local emergency services or a crisis line now. In the US, call or text 988.
Quick answers
- How do I cancel my subscription?
- Sign in, open Settings from your dashboard and choose Manage billing under Subscription. You keep everything until the end of the period you've paid for, and what Pensy has learned about you stays yours.
- How do I see or change what Pensy remembers?
- Open your dashboard and choose You → What Pensy remembers. Search it, correct anything that's wrong, or delete what you don't want Pensy to keep.
- How do I download my data or delete my account?
- In Settings, under Account, choose Export my data for a copy of everything stored under your account, or Delete my account to close it. Deleting closes the account at once; the Privacy Policy explains how the data is then erased.
- I forgot my password.
- Choose Forgot password on the log-in page and we'll email you a link to set a new one. Check your spam folder if it doesn't arrive within a few minutes.
- How do I disconnect an AI assistant?
- In Settings, open Connected AI Assistants and choose the bin icon next to the assistant. It loses access to Pensy at once. Removing Pensy inside the assistant alone doesn't always tell Pensy, so disconnect it here too.
- Is Pensy a crisis service?
- No. Pensy is an AI coach, not therapy or a crisis line. If you're in crisis or might hurt yourself, contact your local emergency services or a crisis line now. In the US, call or text 988.
More about plans and pricing: Pricing. How your data is handled: Privacy Policy.